Shipping & Returns FAQ

We value every purchase and we do our best to honor all shipping requests to ensure you receive your items as efficiently as possible.
To guarantee that an item reaches you when expected, please read the shipping information below for online orders.

Shipping FAQ

How is my package shipped?
What are your business shipping hours?
What if I made a mistake on my address and need to fix it?
Oops! I selected "Store Pickup" when I meant to select shipping to my home. What do I do?
How do I track my package?
Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?
Why isn't there an update on my tracking number?
How long will my package take to arrive?
What are business days?
How do I know my package has shipped?
What do I do if my package does not arrive in the estimated timeframe?
Can I cancel or change my order once it has been placed?
Do you ship internationally?
How does weather affect my package?
Who do I contact if I have questions or concerns regarding my order?

Free Shipping FAQ

We offer free shipping to US customers for orders above $60 USD, your subtotal must reach $60 USD after all discounts and promotions are applied. This threshold is for the price of products after all discounts and promotions— it does not include taxes and shipping charges.

For example, if your order total is $57 before tax and shipping, you need to spend $3 more to reach the $60 US free shipping threshold. When a Free Shipping promotion is offered, insurance is not included. withSimplicity is not responsible for any damages incurred after a shipment leaves our facilities.

Mail Carriers Observed Holidays

Below is a list of US holidays that the mail carriers will be observing. Mail will not be delivered or sent on these days so please plan accordingly.
Please visit their website for more details: https://about.usps.com/newsroom/events/

HOLIDAYDATEDAY
New Year's DayJanuary 1Wednesday
Martin Luther King DayJanuary 20Monday
President's DayFebruary 17Monday
Memorial DayMay 25Monday
Independence DayJuly 4Saturday
Labor DaySeptember 7Monday
Columbus DayOctober 12Monday
Veterans DayNovember 11Wednesday
ThanksgivingNovember 26Thursday
Christmas DayDecember 25Friday

Order Processing Times

Online orders are processed at our Harrisonburg location Monday - Friday during normal operating business days*. It takes an average of 24-48 hours to ship. Weekends and national holidays excluded.

Expedited orders and overnight orders are processed through our system every business day at 12 PM EST. All expedited and overnight orders placed after 12 PM EST will be processed the next business day.

USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3PM EST, as well as items ordered Saturday and Sunday, will be processed the following Monday.

Wholesale Orders - Wholesale orders are processed within 5-7 business days after the order is placed throughout the year except for the holiday season.

Note: during holidays and high-volume times, it may take up to 5 business days for your order to ship. Our shipping team works as quickly as possible, so we appreciate your patience and understanding!

*Business days are Monday - Friday and do not include weekends or national holidays.

Returns

Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.

We encourage you to browse our "Samples" before purchasing a full-sized product to avoid the need for a return. If you find that the item you receive is not as described or something is wrong with it, please email returns@withsimplicityllc.com with your request within 14 days of receiving your order and we will try to work with you.

In order to make the process as seamless as possible, please be sure to include the following items along with your request:

    Your Order #
    Picture of the damage or defect
    Description of the damage or defect

Once our Quality Assurance team fully reviews the images, description of the damage, and the return request, a formal decision will be made, either rejecting or accepting that request. 

If we work with you on a return:
- We do not offer cash refunds, rather we give you in-store credit. Please keep this in mind.
- If you contact us about returning a damaged/incorrect product, you will be responsible for paying for shipping.

Exchanges

If you would like to an exchange an item that has not been opened or used, please contact returns@withsimplicityllc.com within 14 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager.

If your Return Request is Accepted:

We do not provide a return shipping label within our packaging as return shipments are the customer’s responsibility. withSimplicity is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to withSimplicity.

Items received as gifts cannot be returned in exchange for cash. If the gift is unopened, it can be exchanged for store credit at the discretion of the store manager.