Shipping & Returns FAQ
We value every purchase and we do our best to honor all shipping requests to ensure you receive your items as efficiently as possible.
To guarantee that an item reaches you when expected, please read the shipping information below for online orders.
We primarily ship through USPS.
Our shipping hours are Monday - Friday, 10am-3pm EST, excluding weekends and national holidays.
Once an order has been processed and a shipping label has been printed we are unable to change the shipping address.
Please contact Jenna at firstname.lastname@example.org or 540-209-9862 for further assistance.
Unfortunately, we’re unable to change your shipping choice once your order is processed. If you are not local to Harrisonburg, VA and selected this option by accident,
please contact Jenna at email@example.com to confirm where you need your package shipped and to rectify the shipping costs owed.
Once your shipping label has been printed by our shipping department, you will receive an email that includes your 22-digit USPS tracking number that you can click on and use to track your package.
USPS updated their shipping policy to reflect their new estimated transit times across the nation. This estimated time does not necessarily indicate expedited service.
If the tracking has not updated and the package was recently shipped, it might mean the package hasn’t yet been picked up or scanned by our shipping partners. In general, orders are processed within 48 hours (Monday - Friday). Our shipping partners pick up orders toward the end of the day and it may take an additional 48 hours for the tracking to display on the shipping carrier's site. If your package was moving, but it's been a few days without updates, don't worry! This is common when your package is on a long haul truck or train. Another possibility is a slight delay due to weather, traffic, or backlog at a shipping hub. Please allow up to 5 business days for an update from the carrier. If it's been over 5 business days without an update, there's a possibility that the package was lost in transit. While this is infrequent, it happens from time to time. Just email firstname.lastname@example.org and we'll look into it.
Your order is being packed and shipped from our store in Harrisonburg, VA. Orders with standard shipping will take approximately 5 to 10 business days to be delivered.
Business days are “regular” business operating days, Monday through Friday. We do not ship on Saturday and Sunday.
When orders are packed in our store in Harrisonburg, VA, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.
Please note that it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.
All standard orders take 5 to 10 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s website will often state if packages are being delayed due to weather.
If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact us at email@example.com or 540-209-9862.
In most cases, once an order has been placed, we are unable to change or cancel it.
If you have any concerns regarding your order please contact Jenna at firstname.lastname@example.org or 540-209-9862.
We do not offer international shipping at this time.
If your part of the country and/or transportation lanes are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. Our carriers will post any delays due to weather or a natural disaster on their website.
When the weather is warm, your solid items may show signs of separation or melting because our products are all natural. You can stir or shake it contents and let it sit at room temperature until they return to their original consistency.
Free Shipping FAQ
We offer free shipping to US customers for orders above $60 USD, your subtotal must reach $60 USD after all discounts and promotions are applied. This threshold is for the price of products after all discounts and promotions— it does not include taxes and shipping charges.
For example, if your order total is $57 before tax and shipping, you need to spend $3 more to reach the $60 US free shipping threshold. When a Free Shipping promotion is offered, insurance is not included. withSimplicity is not responsible for any damages incurred after a shipment leaves our facilities.
Mail Carriers Observed Holidays
Below is a list of US holidays that the mail carriers will be observing. Mail will not be delivered or sent on these days so please plan accordingly.
Please visit their website for more details: https://about.usps.com/newsroom/events/
|New Year's Day||January 1||Wednesday|
|Martin Luther King Day||January 20||Monday|
|President's Day||February 17||Monday|
|Memorial Day||May 25||Monday|
|Independence Day||July 4||Saturday|
|Labor Day||September 7||Monday|
|Columbus Day||October 12||Monday|
|Veterans Day||November 11||Wednesday|
|Christmas Day||December 25||Friday|
Order Processing Times
Online orders are processed at our Harrisonburg location Monday - Friday during normal operating business days*. It takes an average of 24-48 hours to ship. Weekends and national holidays excluded.
Expedited orders and overnight orders are processed through our system every business day at 12 PM EST. All expedited and overnight orders placed after 12 PM EST will be processed the next business day.
USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3PM EST, as well as items ordered Saturday and Sunday, will be processed the following Monday.
Wholesale Orders - Wholesale orders are processed within 5-7 business days after the order is placed throughout the year except for the holiday season.
Note: during holidays and high-volume times, it may take up to 5 business days for your order to ship. Our shipping team works as quickly as possible, so we appreciate your patience and understanding!
*Business days are Monday - Friday and do not include weekends or national holidays.
Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.
We encourage you to browse our "Samples" before purchasing a full-sized product to avoid the need for a return. If you find that the item you receive is not as described or something is wrong with it, please email email@example.com with your request within 14 days of receiving your order and we will try to work with you.
In order to make the process as seamless as possible, please be sure to include the following items along with your request:
Your Order #
Picture of the damage or defect
Description of the damage or defect
Once our Quality Assurance team fully reviews the images, description of the damage, and the return request, a formal decision will be made, either rejecting or accepting that request.
If we work with you on a return:
- We do not offer cash refunds, rather we give you in-store credit. Please keep this in mind.
- If you contact us about returning a damaged/incorrect product, you will be responsible for paying for shipping.
If you would like to an exchange an item that has not been opened or used, please contact firstname.lastname@example.org within 14 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager.
If your Return Request is Accepted:
We do not provide a return shipping label within our packaging as return shipments are the customer’s responsibility. withSimplicity is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to withSimplicity.
Items received as gifts cannot be returned in exchange for cash. If the gift is unopened, it can be exchanged for store credit at the discretion of the store manager.